Terms of Services

OVERVIEW

This website is operated by AutoWin.EU. Throughout the site, the terms “we”, “us” and “our” refer to LTD AutoWin.EU. More information about us is available in the “About Us” section. Our contact information is available in the “Contact Us” section.

These Terms and Conditions, together with the documents referred to within these terms, are intended to provide information about us and outline the terms and conditions of sale for individuals purchasing products and services via our online store at https://www.autowin.com.

We are a company duly registered and operating under the laws of the Republic of Lithuania, with the company registration number 303001587 and our VAT number is LT100007537816.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. Before placing any order for products or services via the online store, please carefully read these terms to ensure you understand them. Please note that before completing an order, you must agree to these Terms and Conditions as well as the Privacy Policy; failure to do so will prevent the completion of the order and the purchase of the product or service.

You can review the most current version of the Terms and Conditions at any time on this page. The last update to these Terms and Conditions was on 29 August 2024.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms and Conditions, you confirm that you are either the legal adult age in your country, or that you are a legal adult and have given us permission to allow your minor dependents to use this site. You are not allowed to use our products for any illegal or unauthorized activities, and you must not break any laws while using our services (including copyright laws). You must not send any harmful software, like viruses or destructive code. If you break any of these Terms and Conditions, we will immediately terminate your access to our services.

SECTION 2 - GENERAL CONDITIONS

We undertake to make efforts to create conditions for you to properly use the services provided by the online store; respect your privacy and process personal data only in accordance with the procedure established by legal acts, comply with all the requirements assumed in these Terms and Conditions.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and Conditions.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the services (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the services.

SECTION 5 - PRODUCTS AND SERVICES

Products are defined as both items sold on our website (e.g., phone cases, backpacks) and items made according to Custom Orders. Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only according to our Return policy as described the below.

Custom Orders

Please note that any custom orders placed are final and cannot be returned. Since these custom product orders are individually made to your specifications, we are unable to accept returns or exchanges for these items. This includes custom floor mats, carpets, wall decorations, and other relevant products with specific designs which we have produced following your instructions and designs, visualizations.

Usage of logos, visuals, works, designs in Custom Orders

While we allow users to choose and upload their desired product designs, our role is limited to production of the product according to the specific order. We do not participate in the creation, modification, or approval of any user-provided designs and is not liable for any intellectual property violations related to such designs. If you request to incorporate any specific logo, visual, trademarks or design into your custom order, you acknowledge and agree that you are solely responsible for the use of such logos, trademarks, designs and any other work that may be subject to Copyrights protection. This includes any legal disputes, claims or liabilities that may result from the infringements of intellectual property rights of third parties. By placing an order that includes a logo, visual, work, design, you confirm that you have the necessary authorization or permission to use the said. AutoWin.EU will not assume any responsibility for intellectual property rights (copyrights, designs, trademarks, etc.) infringements or legal disputes arising from the use of such logos, visuals, works, designs on custom-made floor mats, carpets, wall decorations, and other relevant products. We reserve the right to seek compensation for any damages incurred as a result of the your unlawful actions that violate intellectual property rights of third parties. This includes all costs, fees and damages associated with any infringement claims.

Product Availability

If a product is listed on the website, it is assumed to be available. In the event that a product becomes unavailable after an order is placed, we will notify you and offer alternatives or refunds as appropriate.

Order Quantities

Minimum and maximum order quantities may apply to certain products. Please check product details for specific limitations.

Special Offers

From time to time, we may offer special promotions. These offers are subject to availability and may change without notice.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. However, we cannot guarantee that your computer monitor’s display of any color will be accurate. Additionally, the images of products presented on the online store may include additional accessories or components that are not included in the sale of the products. A product is considered to match the offer if it corresponds to the sample, model, and/or description provided in the online store.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

 

Return Policy: You have the right to cancel the contract and return the received (collected) products within 14 days from the date the product was delivered to you.

We will refund all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), within 14 days from the day we receive the returned goods or from the day you provide evidence that you have returned the goods, whichever is earlier.

You are responsible for the costs of returning the product to us.

This right of cancellation and return does not apply to goods produced under your custom orders which are made according to your specific instructions. I.e., goods that are not pre-produced are produced based on the consumer’s personal choice or specification, regardless of whether the production of the goods has started or not, or to goods that are clearly tailored to the consumer’s personal needs.

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Product prices on the website are final, covering all relevant taxes, including any Value Added Tax (VAT) at the applicable rate.

Product prices do not include order preparation, delivery and product shipping costs. The amount of delivery costs indicated on the online store may change. The delivery cost amount indicated at the time of placing the order applies to the submitted order.

SECTION 7 - QUALITY OF THE PRODUCTS

We guarantee the quality of the products (statutory quality guarantee). We provide a specific warranty period for different types of products, with the exact duration and other conditions specified in the documents provided with the products. The manufacturer’s warranty obligations apply only if the products are used under proper operating conditions. Before using the products, you must carefully read the operating instructions, if available.

Defects in the products will be rectified, and defective products will be exchanged or returned in accordance with the procedures established in these Terms and Conditions and in compliance with applicable laws. If you wish to submit a complaint regarding defective or incomplete products, you may do so via email. When submitting a complaint, you must provide the invoice (or its number) for the purchase of the products, or another document confirming the purchase from us (e.g., a bank statement for card payments) and include the following information:

1. a) Order number of the products;
2. b) Description of the defect, malfunction, or missing part;
3. c) Any additional evidence, such as a photo of the products, a photo of the defective area, a photo of the packaging, etc.

When submitting a complaint, you must indicate your preferred resolution:

1. a) We will rectify the defects of the products free of charge within a reasonable time if the defects can be rectified;
2. b) Replacement of the products with a similar product of acceptable quality;
3. c) A corresponding reduction in the purchase price if the products cannot be repaired or replaced, or if it would incur disproportionate costs for us, taking into account all circumstances, including the value of the products if they were defect-free, and the significance of the defects;
4. d) Refund of the purchase price if the products cannot be repaired or replaced, or if it would incur disproportionate costs for us, taking into account all circumstances, including the value of the products if they were defect-free, and the significance of the defects.

Upon reviewing your complaint, you will receive a response regarding the decision made and the intended actions within 14 (fourteen) days from the date of receipt of your inquiry.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our website may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER FEEDBACK

We highly encourage you to share your genuine experiences with our products and services. Your honest feedback is invaluable in helping us improve and serve you better. We collect authentic feedback submitted directly to us, and we may also utilize reviews left on trusted third-party platforms, such as Trustpilot.

We publish selected feedback and, for clarity, may shorten your review, but we will only correct obvious grammatical or punctuation errors without changing the original meaning or tone of your feedback. You can find more reviews about us on Trustpilot: https://www.trustpilot.com/review/autowin.com.

SECTION 10 - PERSONAL DATA

Your submission of personal data through the store is governed by our Privacy Policy. Please view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on our website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the website or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the website or on any related website, should be taken to indicate that all information in the website or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the website or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the website or any related website, other websites, or the Internet. We reserve the right to terminate your use of the website or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our website will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the website for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the website is at your sole risk. The service and all products and services delivered to you through the website are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall LTD AutoWin.EU, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

In the event that we violate the provisions of these Terms and Conditions, we are liable for any damage or loss suffered by you, that arises as a foreseeable consequence of our violation of these Terms and Conditions. Damage or loss is considered foreseeable if it is an obvious consequence of our violation.

You agree to indemnify, defend and hold harmless AutoWin.EU and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the services constitutes the entire agreement and understanding between you and us and govern your use of the website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the country where LTD AutoWin.EU is registered (the Republic of Lithuania).

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms and Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or services following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to us at info@autowin.com.